Contact Royalen
Speel nuContact the Royalen editorial team
Royalen is an independent information portal about online gambling operators. This inbox handles questions about our content — if you want to know more about how we've reviewed an operator, what our data sources are, or how we've reached a conclusion on this site, reach out to us at [email protected]. We aim to respond within 48 hours.
Questions about your account or withdrawals
If you're having trouble with deposits, withdrawals, bonuses, account verification, or technical problems while playing at an operator, our team cannot resolve those directly — your account and money sit with the operator, not with us. What we can do is point you in the right direction.
When you contact the operator's support team, have these details ready: the email address on your account, the approximate time the issue occurred, and any reference number or error message that appeared on screen. A clear first message means faster help.
How to reach operator support
Every operator we cover has its own support channels — live chat, email, or both. Check the operator's own site for contact information, or look for the support details in your account settings. Most offer 24/7 assistance.
Where to find help in the Netherlands
If gambling is becoming a concern, or if you want to set limits on your own play, contact Open over gokken at 0800 24 000 22 (free and confidential, also available via chat and WhatsApp). You can also register with Cruks, the national self-exclusion register — registering there blocks access to all Dutch-licensed operators.
For international support, Gamblers Anonymous and Gambling Therapy offer resources, and Gamban or BetBlocker can help block access to gambling sites on your devices.
Gambling should stay entertainment, not a chore. If you need support, reach out — there's no shame in it.